Monitronics Launches Alarm Response Center “Hero Award”

Alone in her home, choking on a piece of food and unable to speak or reach her nearby medical pendant, Monitronics customer Candace Lines needed help fast.

Thankfully, Lines had three guardians: a reliable security system installed by Monitronics authorized dealer Alliance Security; Monitronics’ 24-hour alarm monitoring; and her German Shepherd Samantha, who’s trained to assist Lines with daily tasks. Samantha recognized her master’s danger, reached for the medical pendant and pressed the panic button with her paw.

Monitronics Emergency Dispatch Operator Iliana Ibanez Rodriguez answered the call and took what she could hear on the other end as the warning needed to contact emergency personnel on behalf of Lines, whose husband was at work at the time. Had it not been for the family’s advanced 2GIG two-way voice keypad, Rodriguez may not have been able to clearly hear Lines’ need for help.

“I could hear the dispatcher asking if I needed help but I could not speak,” Mrs. Lines said. “When the paramedics showed up, I knew the quick response by Monitronics and Ms. Rodriguez saved my life. I can’t thank them enough for being there when I needed them most.”

For her immediate, thorough and professional response, Rodriguez received Monitronics’ inaugural “Hero Award” recognizing operators and dealers whose actions directly lead to a customer’s life being saved. As a CSAA-certified operator, she has completed more than 96 hours of classroom training and 8 weeks of hands-on mentoring that prepared her for these types of emergencies.

The Alarm Response Center presented her with a signed certificate of appreciation from Monitronics President &CEO Mike Haislip, Vice President Operations Bruce Mungiguerra and Vice President of Monitoring Operations Darin Anderson. She also received a new identification badge with the Hero Award logo and a polo shirt displaying the Hero Award logo.

“World-class monitoring and swift response times are hallmarks of the Alarm Response Center,” Anderson said. “Iliana proudly demonstrated Monitronics’ mission to protect our customers every hour, every day. We congratulate her on this award and use it as a shining example for our entire team of trained operators.”

Alliance Security, one of the nation’s fastest-growing home security companies, also received an honorary Hero Award plaque at their corporate office in Warwick, R.I.

Consistently among Monitronics’ top dealers, Alliance made Inc. Magazine’s 2012 Hire Power Awards list spotlighting businesses that are adding jobs and rebuilding the economy. Alliance is also on Inc. Magazine’s ‘Inc. 5000’ list of America’s 5,000 fastest-growing companies.

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Entrepreneur’s End Goal, Beyond the Profit


When undertaking a particular venture, the main focus when building and developing your company is to maximize your overall financial return. As much as we can turn quarterly profit into the yardstick when measuring the business’s overall success, true entrepreneurs recognize that the end goal of a company needs to go beyond the fiscal annual profit. The reason why really comes down to the underlying questions entrepreneurs ask themselves before jumping into the deep end: Why did you decide to start your company?

Elon Musk once said that, “If something is important enough, you should try it even if the probable outcome is failure.” For him, and for every entrepreneur, the idea of starting a business did not come about of wanting or needing to become a millionaire. Instead, the idea was birthed from the fire, drive, and passion of a topic. For Elon, that was science. For Mark Cuban that was sports. And for you, well, you know your own reason for starting your company. Like with any activity, you want to make sure you started your company out of passion. It is that passion that will allow you to spend those late hours at your desk or accept those financial sacrifices as something for the greater good. If, however, the goal becomes a number game, then your company can severely lose track of the uniqueness that makes your company exceptional.

Now I am not saying that you should not have financial goals. In fact, I encourage your company to set financial markers, especially quarterly to help measure the overall health of your company. But when it comes down to the long haul, financial success can only take you so far. That is why your end goal for your company needs to be bigger than itself. It needs to be its own living and breathing entity. That type of mentality and success is what will push and motivate its workers through the darkest of times. It is that overarching idea that will spark creativity and ingenuity amongst your company culture where workers are not just employees, but game changers for your company’s future.

So what should be an entrepreneur’s end-goal? How do you decide on something that will continuously trigger the transformative nature of growth and development?

For some, business leaders need to go back to the reason of why they initially started their business. For others, they need to find a new wave of inspiration that can capture their interest. Whatever is the case, you want to make sure that it is a viable, but reaching goal that can push you to your limits. Elon Musk did this after PayPal with Tesla and SpaceX. Similarly, Steve Jobs did this after his leave from Apple. Now while both were financially successful from their new ventures and decisions, the idea itself did not start with them looking to become multi-billionaires. Instead, it started with their passion and hunger in creating something great. It is that game changing mentality that allowed them to push for success and build successful companies that are true powerhouses today.

As an entrepreneur, begin by reflecting on your personal and professional goals for your business. Ask yourself those overarching questions of what you want to do and what you want to see from your company. It is these answers that will guide you to your true company vision that will engrave your company’s legacy into the future.

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Alliance Security & Adopt-A-Family 2015

The ability to give back is a gift in itself. Alliance Security is proud of all of our employees who volunteered their time this Holiday Season to help with the Adopt-A-Family project! Alliance employees took time before and after work to shop and wrap gifts for over 50 children in Rhode Island.

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What defines a Leader?

The definition of leadership is often subjective. Every business owner and CEO wants to of course exemplify the necessary characteristics of a good leader. But how can you be a good leader if there is no centralized definition?

The answer is simple and complex at the same time. Leadership does not have that one size fits all definition. Instead, it encompasses a variety of ideas, examples, and traits that make up a good leader. For many people, this can often times be confusing and downright vexing. But at the end of the day, it provides us with an understanding of who do we need to be at the workplace.

The one thing you need to note is that while it may be difficult conceptualizing a straightforward definition of a leader, we know a variety of examples of what a leader is not. The seniority or hierarchy of a company does not define a leader. Nor do a personal title, personal attributes, or managerial style embody leadership. Rather, a leader is a vision. They are individuals who see problems that need to be fixed and goals that need to be achieved. They manage with intent and attack with a clear target in mind. In doing so, they are able to educate, inspire, and motivate themselves and others to reach individual and company goals.

So what is a leader?

At the end of the day, a leader provides an inner sense of drive and commitment for their company. They are the ones who know how to optimize the strengths of their workers and improve upon the weaknesses of a company. They are the people that, at the end of the day, you can count on.

While the definition of a strong and transformative leader may vary, these individuals encompass similar traits that make them stand out amongst the crowd. These are individuals who have integrity and honesty. They see people and human beings and try to inspire and encourage them to move to the next level. These are individuals who are confident. They know how to make those hard-hitting decisions, but are methodical in their thinking. Last but not least, these are individuals who are positive. They understand the high moments and the low moments and the necessary steps to improve morale.

As a CEO and leader of my company, Alliance Security, I internalize the true meaning of leadership each and every day. In order to establish that efficient, effective, and consistent working environment, I try to be the person that my employees expect from me. Because of this, I am constantly changing as an individual and as a leader. I am constantly reflecting on the needs and objectives of my employees. For those of you who are looking to make that impact within your work environments, recognize the importance of these values and understand what you need to do so that you can succeed at your goals.


Alliance Security Takes on ALS Ice Bucket Challenge With a Different Approach

WARWICK, RI — Alliance Security has added its name to the list of participants in the ALS Ice Bucket Challenge, and is calling out the entire community to follow suit.

Here’s the twist: Alliance will take care of the $10 donation to The ALS Association (Rhode Island Chapter) on behalf of anyone who accepts the challenge. Participants are asked to share their videos on social media and use #AllianceSecurity and #IceBucketChallenge.

We were planning on making a contribution in support of the cause, and figured tapping into the ice-bucketing craze would be a good way to get more people talking about this terrible disease,” said Alliance Security COO Brian Fabiano, whose family member was diagnosed with ALS six months ago.

On Friday morning, 150 of Alliance’s employees along with company executives convened in the parking lot of their Warwick location, and took on the challenge of pouring a bucket of ice water on their heads to raise money and awareness for ALS (amyotrophic lateral sclerosis), which is commonly known as Lou Gehrig’s disease.

About his company’s unique approach to the cold-water dare, Fabiano continued, “More participants who step up to the plate means increased awareness among their friends and loved ones, and that’s what we care about.”

According to The ALS Association, approximately 5,600 people in the U.S. are diagnosed with ALS each year. “That may seem like a small number in the grand scheme of things, but I can tell you that ALS has touched me personally, so it’s important to know that we’re all at risk,” added Fabiano.

Alliance Security—which operates in 35 states throughout the country and is headquartered in Rhode Island—has helped protect homeowners and their loved ones through the installation and monitoring of home security systems over the past 11 years. For more information, visit


The Sacrifices of a Leader

Being a business leader can be a rewarding experience. But it can also be filled with various challenges. At times, people have this false assumption that these individuals can fulfill the ‘hero’ role in various situations. As much as we can believe that, we need to be tangible and understand that a true leader is someone that is able to handle difficult tasks. It is these sacrifices that truly represent a strong business leader. Without it, the success, goals, and overall vision of a company become lost.

Let’s start off by examining the arduous decisions business leaders need to make on the day-to-day basis. For many people, they are unable to conceptualize the risk of putting thousands, maybe millions, of dollars all solely on a deal. For business leaders, especially CEOs, decisions like these aren’t just asked, but decided almost each and every day. To do this, they spend an inordinate amount of time and a tremendous amount of energy making choices between equally attractive options in everyday situations. The main problem of course is the tradeoff, or ‘catch’ if you will. No matter what, you cannot have your cake and eat it too. Because of this simple childish slogan, business leaders need to be well aware of the ramifications their decisions make on their company and their employees. One simple mistake could impact the livelihood of hundred and thousands of people.

Outside of making decisions, business leaders need to be reflective. For many people, they go to their jobs each and every day without a care in their minds. For true leaders within the work place, they go into their companies with the intention to resell their visions to their employees, especially if the company is going through big and drastic changes. For any type of changes, even minor ones, you will always find backlash from some of your employees. The worst mistake business leaders can make is if they ignore it. True leaders acknowledge the problems and weaknesses of their business. They understand the negative perspective of their employees and try to spark that fire once again. While of course it is easier said than done, the task to inspire and reinvigorate your company’s values is something that takes a strong amount of effort.

Now of course, there will always be individuals in the workplace who will always and forever follow you into the dark. As much as business leaders can provide them with more leeway, they, as leaders of a company, should always avoid favoritism. This idea can be particular difficult, especially if family or friends are involved. But for a company to succeed, a business leader need to make sure that everyone is playing their role. While some portion of favoritism can be motivational, other points can be a killer at the workplace. Make sure you are aware of your actions. This itself can provide the overall place you are looking for when cultivating a strong and conducive work environment.

Now a business leader isn’t a true leader if there is no balance within authority. While you may be the boss, you want to make sure that you are respected and open-minded to your workers. At times, many CEOs or supervisors have been criticized to be too authoritative with their workers. This leads to low work morale and a low retention rate. To benefit your company, try and find that balance. True business leaders make sure to listen and respect their employees. Just because you have a higher title does not mean you cannot learn from those under you. Remember, a true leader is one who is humble enough to admit their flaws. To inspire action and success, you need to become more than just the authority. You need to be the voice that echoes their future.

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Coalition, Alliance team for home protection

WARWICK – The Rhode Island Coalition Against Domestic Violence and Alliance Security, a company that installs and monitors home security systems, are teaming up to offer home protection to domestic violence victims.

The nonprofit and the company are introducing a Friends of the Rhode Island Coalition Against Domestic Violence program that provides victims of domestic violence with installation, professional monitoring, and maintenance of Alliance home alarm systems for a year at no cost.

In order to participate, individuals must be a victim of domestic violence and referred by the coalition or one its member agencies (Blackstone Valley Advocacy Center, Domestic Violence Resource Center of South County, Elizabeth Buffum Chase Center, Sojourner House, Sisters Overcoming Abusive Relationships, Women’s Center of RI, or Women’s Resource Center).

Initially, the Friends program will focus on transitional apartments and homes operated by these member agencies.

The fact that domestic violence touches so many people has infuriated us,” said Alliance COO Brian Fabiano on the motivation behind his company’s partnership with the coalition. “But we knew that resentment wasn’t enough and wanted to turn compassion into action, so we reached out to RICADV and simply asked how we can help.”

Earlier this year, Alliance made a $10,000 contribution in support of the nonprofit’s education and awareness efforts for Teen Dating Violence Awareness and Prevention Month in February.

We commend Alliance Security for making an investment in the RICADV through both financial resources and employee engagement in the work required to end domestic violence,” said Deborah DeBare, executive director of the coalition. “Our foremost goal is victim safety, and through this partnership, we are able to add yet another component to the critical safety net of services and precautions that must be in place for victims of abuse.”